Last updated: 2026-05-12
1. Acceptance and contractual scope
These Terms of Service (the "Terms") form a binding contract between you and IPS Projects, S.L. ("MavelPoint", "we", "our"), a company incorporated in Spain. By creating an account, accessing, or using mavelpoint.com, the MavelPoint web application, MavelTree, or MavelCam (together, the "Service"), you accept these Terms and our Privacy Policy.
If you do not agree, do not create an account and do not use the Service. If you accept these Terms on behalf of a company or other legal entity, you warrant that you have authority to bind that entity.
Acceptable Use Policy — incorporated by reference
By accepting these Terms, you also agree to abide by our Acceptable Use Policy, available at https://www.mavelpoint.com/acceptable-use, which is incorporated herein by reference and forms part of these Terms. The Acceptable Use Policy lists prohibited content and behaviour and the procedures we follow for notice-and-action, statement of reasons, DMCA takedowns, and appeals.
2. Identity warranty
You warrant that the identity you present on the Service is your own, or that you have explicit written authorization to represent the artist, brand, label, or other entity under whose name you create or operate an account.
MavelPoint does not independently verify the identity of its users. We rely on this warranty. If we receive a credible report that an account is operated without the represented person's authorization, we may suspend the account and require evidence of authorization before reinstating it. Persistent or egregious impersonation results in permanent termination and content removal.
Reports of impersonation can be sent to support@mavelpoint.com.
3. Eligibility
The Service is intended for users aged 16 and over. You must be at least 16 years old to create an account or use the Service. By using the Service you confirm that you meet this requirement.
Accounts found to be operated by a person under 16 will be terminated and the associated personal data will be deleted in accordance with our Privacy Policy.
4. Account responsibilities
You are responsible for everything that happens under your account. You must keep your login credentials confidential and notify us immediately at support@mavelpoint.com if you suspect unauthorized access.
- Provide accurate, current, and complete information when you register and keep it up to date.
- Do not share your password and do not let any third party use your account without your authorization.
- Comply with all applicable laws and with these Terms, the Privacy Policy, and the Acceptable Use Policy.
5. Acceptable Use Policy
Your use of the Service is also governed by our Acceptable Use Policy, which lists prohibited content and behaviour and the procedures we follow for notice-and-action, statement of reasons, DMCA takedowns, and appeals. The Acceptable Use Policy is incorporated into these Terms by reference.
6. User-generated content
You retain all ownership rights in the content you upload, post, or otherwise make available through the Service ("User Content"), including photos, cover images, audio, video, bios, tracks, and tech riders.
By submitting User Content, you grant MavelPoint a worldwide, royalty-free, sublicensable, transferable licence to host, store, reproduce, adapt for technical formats, translate, publicly display, publicly perform, and distribute that User Content, solely for the limited purpose of operating, promoting, and improving the Service (including MavelPoint, MavelTree, and MavelCam). This licence ends when you delete the User Content or close your account, except to the extent the content has already been shared with third parties through the Service and to the extent we are required to retain it for legal compliance.
You represent and warrant that: (a) you own the rights in the User Content or have all necessary permissions from rights-holders (including any featured performers, producers, photographers, and labels); (b) you have obtained appearance releases or equivalent permissions from every identifiable person depicted in the User Content; and (c) the User Content does not violate any third-party right or applicable law.
7. Prohibited content
You may not upload, post, or transmit content that is illegal, infringing, harmful, deceptive, or otherwise prohibited. A complete list of prohibited content categories — including child sexual abuse material, non-consensual intimate imagery, hate speech, IP infringement, deepfakes, impersonation, spam, scraping, harassment, and doxxing — is set out in our Acceptable Use Policy.
8. Automated and AI processing
We use automated tools to operate the Service, including machine translation of user-facing copy and automated classification of certain content (for example, to detect suspected violations of the Acceptable Use Policy). These tools are decision-support, not final decision-makers.
We do not make decisions that produce legal effects concerning you or that similarly significantly affect you based solely on automated processing within the meaning of Article 22 of the General Data Protection Regulation. Material enforcement decisions — account suspension, content removal, and appeals — are reviewed by a human.
9. Limitation of liability
To the maximum extent permitted by law, MavelPoint's total aggregate liability to you arising out of or in connection with the Service, whether in contract, tort, or otherwise, is limited to the greater of (i) one hundred euros (€100) or (ii) the total fees you paid to MavelPoint in the twelve (12) months preceding the event giving rise to the claim.
This cap does not apply to liability for gross negligence, willful misconduct, death or personal injury caused by our negligence, or to any liability that cannot be excluded or limited under Spanish law or under mandatory European Union consumer-protection law. Your statutory rights as a consumer remain unaffected.
10. Indemnification
You agree to defend, indemnify, and hold harmless MavelPoint and its officers, employees, and agents from and against any claims, damages, liabilities, and reasonable expenses (including legal fees) arising out of (a) your User Content, (b) your breach of these Terms, the Privacy Policy, or the Acceptable Use Policy, (c) your violation of any third-party right (including identity, image, or intellectual-property rights), or (d) your impersonation of another person or entity.
11. Termination and appeal
You may close your account at any time from your account settings or by writing to support@mavelpoint.com.
We may suspend or terminate your account, or remove specific content, if we believe in good faith that you have violated these Terms or the Acceptable Use Policy, or if we are required to do so by law or by an order from a competent authority. Where we restrict, suspend, or terminate an account or remove content, we will send a statement of reasons in accordance with Article 17 of Regulation (EU) 2022/2065 (the Digital Services Act), unless prohibited by law.
You have the right to challenge a restriction, suspension, or termination by writing to support@mavelpoint.com within fourteen (14) days of the notice. Your appeal will be reviewed by a person — not solely by automated means — in accordance with Article 23 of the Digital Services Act.
12. Modifications and re-consent
We may update these Terms from time to time. The current version is published on this page and identified by the "Last updated" date above. The machine-readable record of every version is published at /legal-versions.json.
When we publish a new version, you will be prompted to re-accept on your next login to the MavelPoint web application. Continuing to use the Service after re-accepting constitutes acceptance of the revised Terms. If you do not accept, you may close your account.
13. Governing law and dispute resolution
These Terms and any dispute arising out of or in connection with them are governed by Spanish law. The competent courts are those of the city of Madrid, Spain.
Nothing in this section deprives you of the protection of mandatory consumer-protection rules of the law of the country where you have your habitual residence in the European Union. If you are a consumer, you may bring proceedings either in the Spanish courts or in the courts of your country of residence.
The European Commission provides an online dispute-resolution platform for consumer disputes, available at https://ec.europa.eu/consumers/odr. You may also contact us directly at support@mavelpoint.com to seek an amicable resolution before initiating any proceedings.
14. Contact
MavelPoint is operated by IPS Projects, S.L., a company incorporated in Spain. For any question about these Terms, the Service, an enforcement action, or an appeal, write to support@mavelpoint.com.